All orders are processed within 1 to 2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
We strive to have all orders placed by noon EST ship out the same day; some exceptions apply.
All product and shipping rates are subject to change without prior notification.
Domestic Shipping Rates and Estimates
We offer $9.95 flat rate shipping to all orders, except Canada & Hawaii.
Free shipping for orders over $250.
We currently offer international shipping to the following countries:
All international orders (including Alaska and Hawaii) will be calculated and displayed at checkout. Free shipping for orders over $500 (except UAE).
Orders may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Alive Innovations is not responsible for these charges if they are applied, and are your responsibility as the customer.
How quickly will my shipment arrive?
Orders shipping within North America are sent via UPS, DHL or USPS. Packages should arrive in 1-3 days regional, and 2-7 days national, between most major urban centers. Orders shipping to the rest of the world will usually take 1-4 weeks for delivery.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy..
How do I check the status of my order?
Once your order has shipped you will receive an email notification from us. This email should include a tracking number you can use to check the status of your package. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Still have questions?
Our knowledgeable customer service representatives are ready to help, every day from 9:00 AM – 5:00 PM EST. You may contact them at 1-800-454-1920.