Refunds, returns, and Exchanges Policy | Alive 4 Health

 

Refunds, returns, and exchanges

If you are dissatisfied with a product and would like to inquire about a return, please contact [email protected] Only unopened items returned within ten (10) days of delivery will be accepted. You must have prior authorization and proof of purchase as well. Alive4Health, in its sole discretion, will either replace or provide a credit for all products accepted as returns. Credits will be issued in the same form as the original payment type. Reports of damaged products or order discrepancies must be communicated to Alive4Health within forty-eight (48) hours of delivery in order to qualify for return. All barcodes on product labels must be intact. Products with labels that have been altered in any way are non-returnable.

Damaged or Defective Items

We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please follow the instructions below “To return your order”.

To return your order:

1.Send an email to [email protected] with the subject: Return Authorization Code Request
2. We will respond to your email with a Return Authorization Code and a mailing address for you to send to
3. Clearly write your Return Authorization Code on your package and mail it to the address we provide
*The returned product must arrive back to us within 30 days of the date of your purchase. The buyer is responsible for any associated shipping and handling fees of returning the products.

Still have questions?

Our knowledgeable customer service representatives are ready to help, every day from 9:00 AM – 5:00 PM EST. You may contact them at 1-800-454-1920.

Restocking Policy

please contact [email protected] within 24 hours if there is any problem with the order you received. All returns are subject to a restocking fee and/or handling charge.